{"id":14921,"date":"2023-03-21T20:51:11","date_gmt":"2023-03-21T18:51:11","guid":{"rendered":"../../../../@p=14921"},"modified":"2023-03-21T20:52:21","modified_gmt":"2023-03-21T18:52:21","slug":"your-call-has-been-forwarded-to-an-automatic-voice-message-system","status":"publish","type":"post","link":"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/default.htm","title":{"rendered":"Meaning of &#8220;Your Call Has Been Forwarded to an Automatic Voice Message System&#8221;"},"content":{"rendered":"<p>We\u2019ve all heard it before, and it can be a little frustrating. You call a number and instead of a person, you get a pleasant voice whisking you away to parts unknown \u201c<em>your call has been forwarded to an automatic voice message system<\/em>\u201d<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14924\" src=\"../../../../wp-content/uploads/2023/03/Depositphotos_183985182_L.jpg\" alt=\"call forwarding\" width=\"800\" height=\"534\" srcset=\"https:\/\/www.tech21century.com\/wp-content\/uploads\/2023\/03\/Depositphotos_183985182_L.jpg 800w, https:\/\/www.tech21century.com\/wp-content\/uploads\/2023\/03\/Depositphotos_183985182_L-350x234.jpg 350w, ../../../../wp-content/uploads/2023/03/Depositphotos_183985182_L-768x513.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>But don\u2019t worry! There are plenty of reasons you might hear this message, and plenty of <em>good <\/em>reasons someone might utilize call forwarding tools.<\/p>\n<p>From personal phones being switched off to busy business phone lines, we\u2019ll go through some of the facts about call forwarding.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_46 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"ez-toc-toggle-icon-1\"><label for=\"item-641bb0d9544a8\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"../../../../../www.w3.org/2000/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"../../../../../www.w3.org/2000/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-0B2FBFCAAB\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-641bb0d9544a8\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-visibility-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Meaning_of_Your_call_has_been_forwarded_to_an_automatic_voice_message_system\" title=\"Meaning of &#8220;Your call has been forwarded to an automatic voice message system&#8221;\">Meaning of &#8220;Your call has been forwarded to an automatic voice message system&#8221;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#What_is_call_forwarding\" title=\"What is call forwarding?\">What is call forwarding?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Cell_phones_and_other_mobile_devices\" title=\"Cell phones and other mobile devices\">Cell phones and other mobile devices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Landlines_and_fixed_phones\" title=\"Landlines and fixed phones\">Landlines and fixed phones<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#VoIP_services\" title=\"VoIP services\">VoIP services<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Different_types_of_call_forwarding\" title=\"Different types of call forwarding\">Different types of call forwarding<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Immediate\" title=\"Immediate\">Immediate<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Busy\" title=\"Busy\">Busy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Non-answer\" title=\"Non-answer\">Non-answer<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#What_is_an_automatic_voice_message_system\" title=\"What is an automatic voice message system?\">What is an automatic voice message system?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Benefits_of_using_an_automatic_voice_system\" title=\"Benefits of using an automatic voice system\">Benefits of using an automatic voice system<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#For_personal_use\" title=\"For personal use\">For personal use<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#For_business_use\" title=\"For business use\">For business use<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Redirect_communication\" title=\"Redirect communication\">Redirect communication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Allow_customers_to_direct_themselves\" title=\"Allow customers to direct themselves\">Allow customers to direct themselves<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Prompt_customers_to_leave_voicemails\" title=\"Prompt customers to leave voicemails\">Prompt customers to leave voicemails<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#Manage_call_volume\" title=\"Manage call volume\">Manage call volume<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"../../../../your-call-has-been-forwarded-to-an-automatic-voice-message-system/#To_sum_up\" title=\"To sum up\">To sum up<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Meaning_of_Your_call_has_been_forwarded_to_an_automatic_voice_message_system\"><\/span>Meaning of &#8220;Your call has been forwarded to an automatic voice message system&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Put simply, this means that the person or organization that you\u2019re trying to contact isn\u2019t available to answer your call and that you have been redirected to a recording system for leaving a voice message.<\/p>\n<p>This can be for a number of reasons, from businesses managing call loads to individuals taking a digital detox.<\/p>\n<p>Usually, if you&#8217;ve heard the phone ringing a few times, it means that the phone you are calling is on. On the other hand, if you immediately hear this pre-recorded message it means the phone is off.<\/p>\n<p>Either way, this message should make sure your call isn\u2019t missed, by forwarding your call on to a voice mailbox to be picked up later.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_call_forwarding\"><\/span>What is call forwarding?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Call forwarding is a phone management process that redirects calls from one phone number to either another phone number or to an automated messaging system.<\/p>\n<p>Call forwarding is used for a few reasons, both personal and business-related:<\/p>\n<ul>\n<li>Someone\u2019s device is off.<\/li>\n<li>Someone might be traveling or in a different country.<\/li>\n<li>A business is experiencing a high volume of calls and needs to redirect you to a different department or an automated answering system.<\/li>\n<li>A business is closed with nobody there to answer calls.<\/li>\n<li>A call has reached the wrong department and needs to be redirected.<\/li>\n<li>A fixed phone has been set up to forward calls to a mobile device or vice-versa.<\/li>\n<\/ul>\n<p>Call forwarding is another tool in your communications arsenal, like call recording software, PBX systems, or a <a href=\"../../../https://www.8x8.com/s/what-is-a-voip-caller\" target=\"_blank\" rel=\"noopener\">VoIP caller from 8&#215;8<\/a>.<\/p>\n<p>Call forwarding can help manage both personal and business communications, and can be set up on most devices.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cell_phones_and_other_mobile_devices\"><\/span>Cell phones and other mobile devices<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Most mobile devices come with built-in call forwarding tools. You can access your device\u2019s settings and set up call forwarding to a voicemail inbox or another device.<\/p>\n<p>Your service provider might also have additional services for free or for a small cost.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Landlines_and_fixed_phones\"><\/span>Landlines and fixed phones<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>These days, many landlines come with built-in answering machines. If yours doesn&#8217;t, you can always purchase standalone answering machines.<\/p>\n<p>You can also contact your service provider to inquire about any call forwarding tools they might offer.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"VoIP_services\"><\/span>VoIP services<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"../../../../voip-technology-explained/default.htm\" target=\"_blank\" rel=\"noopener\">VoIP services<\/a> are a great tool for many businesses, as they allow all of your communication to be done from cloud-based software via the internet. That includes voice, text, and video communication.<\/p>\n<p>VoIP services offer many call forwarding options, from contact centers to voicemail.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Different_types_of_call_forwarding\"><\/span>Different types of call forwarding<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Now we know what call forwarding is, let\u2019s look at the major types of call forwarding.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Immediate\"><\/span>Immediate<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You call the number, the phone doesn\u2019t ring at all, and you\u2019re immediately hit with a \u201ccall forwarding\u201d message redirecting you.<\/p>\n<p>This generally means the person or business you\u2019re trying to contact isn\u2019t available. Someone might have switched off their phone or put it into flight mode because they\u2019re busy. A business might be closed or non-operational at that time.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Busy\"><\/span>Busy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You call the number, but the line is busy. You are then automatically redirected somewhere else.<\/p>\n<p>Call forwarding is useful for busy lines, especially for businesses. A business can utilize call forwarding during periods of high call volume to redirect customers to queues, other departments, or automatic voice messaging systems.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Non-answer\"><\/span>Non-answer<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You call the number, the phone rings a set amount of times, nobody answers, and then you are redirected.<\/p>\n<p>Most of us have encountered this kind of call forwarding in our personal communications\u2013calling a friend or family member and having to leave them a voicemail.<\/p>\n<p>Small businesses with limited numbers of staff can utilize this kind of call forwarding to great effect during busy periods, where a staff member might be too busy to answer a call.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_an_automatic_voice_message_system\"><\/span>What is an automatic voice message system?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Most of us have used voicemail to some extent. Automatic voice messaging systems are simply a broader definition of automated voice messaging tools that both individuals and businesses alike can use.<\/p>\n<p>Automatic voice message systems contain many different tools that utilize programmable voice API (<a href=\"../../../https://www.openlegacy.com/blog/microservices-architecture-patterns/default.htm\" target=\"_blank\" rel=\"noopener\">API definition<\/a>) to facilitate communication.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Benefits_of_using_an_automatic_voice_system\"><\/span>Benefits of using an automatic voice system<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Automatic voice messaging systems are more than just voicemail. Let\u2019s look at some of the personal and business-related benefits to using them.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"For_personal_use\"><\/span>For personal use<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>A voicemail inbox is a handy tool to have on your personal devices, whether that\u2019s your home landline or your cell phone.<\/p>\n<p>If you\u2019re busy, out and about, or just don\u2019t feel like talking, a voicemail service can pick up the slack. By offering someone the ability to leave you a message, you can be assured that you\u2019re not missing any important communication.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"For_business_use\"><\/span>For business use<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>For businesses both small and large, automatic voice messaging systems are essential and have many different uses.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Redirect_communication\"><\/span>Redirect communication<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Businesses with multiple departments or points of contact can benefit from a system that redirects customers to the correct person or department for their needs.<\/p>\n<p>A good automatic voice messaging system can communicate with customers, helping to direct, inform, and add a human touch to an automated process.<\/p>\n<p>Many automatic messaging systems can be integrated with communications software like <a href=\"../../../https://www.make.com/en/integrations/telegram\" target=\"_blank\" rel=\"noopener\">Telegram API<\/a> to allow voice, video, and text messaging across many channels.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Allow_customers_to_direct_themselves\"><\/span>Allow customers to direct themselves<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Many businesses have an auto attendant as their first point of contact.<\/p>\n<p>An auto attendant lets a business record a series of options, allowing customers to consider which option best suits their needs. Then, they can press a number to be directed to a specific department.<\/p>\n<p>Another form of auto attendant is interactive voice response, where instead of pressing a series of numbers, a customer is prompted to speak words to an AI-based machine that can parse language.<\/p>\n<p>These tools can cut down on customers arriving at the wrong destination, as well as giving customers some control over the process. Auto attendants can help streamline your entire customer contact center.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Prompt_customers_to_leave_voicemails\"><\/span>Prompt customers to leave voicemails<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>If nobody is available to take a customer\u2019s call, a message can be recorded that prompts that customer to leave a voicemail stating their issue and preferred means of contact.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Manage_call_volume\"><\/span>Manage call volume<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Running a business means receiving a lot of phone calls. Using the tools we talked about above, managing these calls doesn&#8217;t have to be stressful.<\/p>\n<p>Large businesses might have multiple departments and receive hundreds or thousands of calls per day. They might also <em>make <\/em>hundreds or thousands of outbound calls a day, using services such as <a href=\"../../../https://www.8x8.com/s/outbound-contact-center\" target=\"_blank\" rel=\"noopener\">8&#215;8\u2019s outbound contact center<\/a>.<\/p>\n<p>Small businesses might receive fewer calls, but not have the staff to deal with them. For small businesses, even a simple voicemail inbox can help to manage call volume.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"To_sum_up\"><\/span>To sum up<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The next time you hear \u201cyour call has been forwarded to an automatic voice message system\u201d, don\u2019t despair!<\/p>\n<p>Call forwarding to automatic voice messaging systems is an essential tool for personal users, customers, and businesses alike.<\/p>\n<p>Individuals benefit from knowing they won\u2019t miss important communications; customers benefit from a more streamlined contact system; small businesses benefit from cost-effective tools that help organize customer calls; and big businesses benefit by being able to alleviate the pressures of massive call volume.<\/p>\n<p>Call forwarding to an automatic voice messaging system can improve personal communications, customer satisfaction, and organization.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve all heard it before, and it can be a little frustrating. You call a number and instead of a person, you get a pleasant voice whisking you away to parts unknown \u201cyour call has been forwarded to an automatic voice message system\u201d But don\u2019t worry! There are plenty of reasons you might hear this [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":14924,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"categories":[263],"tags":[],"_links":{"self":[{"href":"14921"}],"collection":[{"href":"../posts"}],"about":[{"href":"../types/post"}],"author":[{"embeddable":true,"href":"../users/6"}],"replies":[{"embeddable":true,"href":"../comments@post=14921"}],"version-history":[{"count":2,"href":"14921/revisions"}],"predecessor-version":[{"id":14926,"href":"14921/revisions/14926"}],"wp:featuredmedia":[{"embeddable":true,"href":"../media/14924"}],"wp:attachment":[{"href":"../media@parent=14921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"../categories@post=14921"},{"taxonomy":"post_tag","embeddable":true,"href":"../tags@post=14921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}